Question 1

How do I receive my ticket?

Accepted Answer

Immediately after booking by email and WhatsApp. Show it on your phone — no printing needed.

Question 2

Can I change my date?

Accepted Answer

Yes, free of charge up to 24 hours before departure, from My Booking or by WhatsApp.

Question 3

How far ahead should I book?

Accepted Answer

Two to three days in July and August; the day before is usually fine in May, June, September and October.

Question 4

Are tours suitable for children?

Accepted Answer

Yes. Child life jackets are on board and under 4s travel free.

Question 5

What happens in bad weather?

Accepted Answer

If we cancel, you choose a full refund or a new date. We message you by 19:00 the evening before.

Question 6

Can I take my car on the Komani ferry?

Accepted Answer

Yes, on the 09:00 car ferry. Car spaces are limited — book early in summer.

Question 7

Do minibuses wait for the ferry?

Accepted Answer

Yes. Fierza–Valbona minibuses are timed to meet the boat even if it runs late.

Question 8

Which payment options do you offer?

Accepted Answer

Pay in full online, pay a 30% deposit, or reserve now and pay your host on the day.

Question 9

Do you accept cards on the day?

Accepted Answer

Our hosts accept cards and cash (EUR and ALL). Card signal can be weak on the lake.

Question 10

What is your cancellation policy?

Accepted Answer

Tours and transfers: free up to 24h before. Stays: free up to 7 days before check-in.

FAQ — Komani Lake & Shala River bookings