Cancellation & Refund Policy

Last updated 10 October 2026

Overview

This policy covers cancellations, date changes, no-shows and refunds for services booked with Komani Guide (tours, private boats, transfers and ferry-linked seats we sell, and stays we confirm directly).

By booking or sending a paid / cash reservation request, you accept this policy together with our Terms & Conditions.

How to cancel or change a date: message us on WhatsApp +355 68 386 2527 with your name, travel date and booking reference.

Refunds (when due) are returned by the original payment method where possible. Cash payments are refunded in cash or by another agreed method. Processing can take several business days depending on your bank or card provider.

Operator cancellation (weather / safety)

If Komani Guide cancels because of unsafe weather, lake or mountain conditions, mechanical issues we cannot safely work around, or other safety reasons:

you receive a full refund, or
you may move to another date at no extra charge (subject to availability).

We aim to notify you as early as practical (often the evening before for shared lake trips when forecasts are clear). Always keep WhatsApp available on travel days.

Customer cancellation — tours, private boats and transfers

These rules apply to shared tours, private boat charters and transfers / ferry-linked seats sold by Komani Guide, unless your written confirmation states different conditions (for example group charter contracts).

When you cancel (before departure)	Refund
More than 24 hours before the confirmed meeting / departure time	Full refund
24 hours or less before the confirmed meeting / departure time	No refund (we may offer a date change at our discretion if seats remain)
No-show (you do not arrive in time and have not cancelled)	No refund

Date changes requested more than 24 hours ahead are usually free if we have space; within 24 hours they are treated like a late cancellation unless we agree otherwise.

Partial groups: if some guests cancel, refunds apply only to the cancelled places under the table above; remaining guests stay booked.

Customer cancellation — stays we confirm

For accommodation confirmed directly by Komani Guide (not via Booking.com or another platform):

Free cancellation up to 7 days before check-in.
Within 7 days of check-in, cancellation is non-refundable unless we agree otherwise in writing.
No-show at the property is non-refundable.

If you book via Booking.com or another host’s site, their cancellation rules apply. Use that platform’s tools to cancel or change.

Cash reservations and unpaid enquiries

Enquiries with no payment: you may withdraw at any time; there is nothing to refund.
Cash / “pay at Komani Guide” reservations: cancelling follows the same time windows as above. If you simply do not arrive and do not cancel, we may release the place to others and no seat is owed for a later time that day.
If you already paid a partner (for example an online ferry ticket) and only use us as the collection / check-in point, refunds for that ticket follow the ticket issuer’s rules; we will help with instructions where we can.

Weather when you choose to cancel

If conditions look poor but we have not cancelled the trip, and you decide not to travel, the customer cancellation table above applies. We will still advise honestly if we expect to cancel for safety.

Force majeure

Events beyond reasonable control (severe storms, government restrictions, major road or ferry closures, epidemics, war, etc.) may force postponement or cancellation. We will offer a rebooking or refund of amounts paid to us for the affected service, without further liability for consequential costs (hotels, flights, etc.).

How refunds are calculated

Refunds are based on the amount paid to Komani Guide for the cancelled service.
Discounts remain applied; we refund what you actually paid.
Third-party fees already paid to another operator are only refundable if that operator refunds them.